Shipping policy
Shipping Policy
Thank you for shopping with Athletude! We’re committed to getting your order to you as quickly and smoothly as possible.
📦 Processing Time
-
All orders are processed within 2-5 business days (excluding weekends and public holidays).
-
Once your order is shipped, you’ll receive a confirmation email with tracking information.
🚚 Shipping Within Australia
We offer standard and express shipping via trusted carriers like Australia Post.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | min 3–7 business days | FREE on orders over $100 $8.95 flat rate under $100 |
| Express Shipping | min 1–3 business days | $12.95 flat rate |
Delivery times may vary depending on your location.
🌍 International Shipping
We currently offer international shipping to select countries.
| Region | Estimated Delivery Time | Cost |
|---|---|---|
| New Zealand | 5–10 business days | $14.95 flat rate |
| Rest of World | 7–15 business days | Calculated at checkout |
International orders may be subject to customs duties or taxes. These are the responsibility of the customer.
📦 Order Tracking
You’ll receive a tracking number via email once your order has been dispatched. Use it to monitor your delivery in real time.
📬 Missed or Delayed Deliveries
-
Please ensure your shipping address is correct at checkout.
-
We are not responsible for lost or delayed packages due to incorrect or incomplete addresses.
❓ Questions?
Need help with your order? Reach out to us anytime at [your customer support email], and we’ll be happy to assist.
Let me know if you'd like this formatted for your Shopify store backend or need a return/refund policy too.